Contact Us

---

Feedback can be compliments, comments or complaints.  We love to hear compliments, that means we are getting it right. If you are happy, we are happy!  If you are not happy, we welcome you to talk to us about that. It is OK to complain; we value your point of view and feelings; this helps us to do better!  We will always listen and reply to complaints, as quickly as possible.  You can complain anonymously. If you don't leave your name, we can't reply to your complaint however, we will still try to make things better.

You can use the above online contact form, phone us, email us, or speak to us in person.

You can get help to make a complaint about our service by speaking to:

- us (we commit to supporting you through the process), 

- your family or friends, 

- an advocate, or 

- the NDIS Commission. 

Advocates can help you make a complaint. They are also a free service. 

There is a full list of Queensland Advocates on our 'Policy and Info Sheet page'. You can also contact the National Disability Advocacy Program who can help you work with an advocate. 

Email them at:  disabilityadvocacy@dss.gov.au 

We can also assist you to connect with an advocate if that is your wish. 

If you have a serious complaint, you can tell the NDIS Commission. www.ndiscommission.gov.au phone: 1800 035 544 TTY: 133 677. Interpreters can be arranged.